Podcast: Politics and Healthcare 2008
In this 20-minute podcast, Owen Dahl, MBA, FACHE, CHBC, author of Think Business! Medical Practice Qualtity, Efficiency, Profits discusses the current issues facing our representatives in Washington including -- his best guess on the 10.5% Medicare issue, the difference between national health insurance and single payer insurance, who are the key players to watch in Washington, the changes in DC that will have an impact on private practices, and how physicians and adminstrators can keep in touch with their representatives and how they can get involved on a local level. http://www.thinkbusiness.md
Published: Fri, 25 Apr 2008 EST by Podcast.Editor@greenbranch.com

Podcast: Lean Healthcare in the Medical Practice
Donna Weinstock of Office Management Solution discusses, in this 20-minute interview, the popularity of lean healthcare, provides detail on the "7 wastes" and describes the criteria for determining if a process or system in a medical practice needs to be streamlined.  What can medical practices learn from TPS - Toyota Production Systems?  Donna Weinstock will tell you...and she will also describe steps on how a medical practice can become a "Lean" provider.<br /><br />Donna Weinstock, <a href="http://www.officemanagementsolution.com">www.officemanagementsolution.com</a>
Published: Tue, 25 Mar 2008 EST by admin@soundpractice.net

Podcast: Those Maddening Phones - Are They Wasting Your Time?
Judy Capko, Author of the Best-Seller Secrets of the Best-Run Practices and her newest book (publishing March 1, 2008) Take Back Time: Bringing Time Management to Medicine, discusses in this 20-minute podcast why medical practices have such trouble with phone demand and she provides concrete tips and solutions to help the problem. Judy covers how to audit your inbound calls, getting to the root of the "system" vs. the "staffing" problem, how to train staff for good telephone skills, and why a common complaint from patients is the insensitivity of staff members on the phone. Judy's new book can be found here - <a href="http://shopmpm.com/Take_Back_Time_Management_Medicine.asp">http://shopmpm.com/Take_Back_Time_Management_Medicine.asp</a><a href="http://www.shopmpm.com"></a>
Published: Wed, 05 Mar 2008 EST by admin@soundpractice.net

Podcast: The Action Formula: The Shortest Distance Between What You Have and What You Want
In this 20-minute podcast interview, Wendy Lipton-Dibner, author and speaker, describes the evolution of The Action Formula: The Shortest Distance Between What You Have and What You Want and how the strategy (and her book) is being implemented in medical and dental practices. Is it a book for business or a self-help book? It's both! And Wendy explains how this can be. As one of the reviewers of the book wrote, "Move over, Tom Peters and Ken Blanchard," and Wendy discusses what the reviewer meant. Lastly, Wendy describes WHAT the Action Formula is and why it has such wide appeal to both healthcare and corporate communities. http://www.theactionformula.com
Published: Mon, 25 Feb 2008 EST by admin@soundpractice.net

Podcast: Post Adverse Event - Reducing the Exposure for Your Medical Practice
In this 20-minute podcast, hear Jim Saxton, from the law firm of Stevens and Lee discuss why post adverse event is such an important issue for physicians, the advantages (and potential drawbacks) of physicians saying, " I'm sorry," and the importance of coming up with a plan and policy for the practice on handling adverse events.  He also discusses why this is an issue not only for physicians but for everyone on the team in a medical practice. <a href="http://www.stevenslee.com">http://www.stevenslee.com</a> 
Published: Tue, 29 Jan 2008 EST by admin@soundpractice.net

Podcast: Feedback - The Breakfast of Champions with Irv Rubin
Dr. Rubin, the author of "Dying for Compassion,"  discusses in this 20-minute podcast the roots of his own deep interest in feedback, why hearing the word "feedback" causes most people to cringe, and the negative consequences of poorly delivered feedback.  Hear also his opinion of the 360-degree feedback craze, how to make delivering bad news a "win-win" and he wraps up with a few practical suggestions on how to improve giving and receiving feedback. <a href="http://www.temenosinc.com">http://www.temenosinc.com</a>
Published: Fri, 11 Jan 2008 EST by admin@soundpractice.net

Podcast: Expanding into the Gay and Lesbian Market: What Savvy Medical Practices Know
Many physician practices recognize that they can expand business by reaching out to specific communities, including targeting lesbian, gay, bisexual and transgender (LGBT) patients. Ellen Kahn, Director of the Human Rights Campaign Foundation's Family Project discusses what strategies physician practices are using to reach out to the LGBT community and meet their needs and expectations. She provides concrete examples of what is likely to work or not work. <a href="http://www.hrc.org">www.hrc.org</a>
Published: Thu, 03 Jan 2008 EST by admin@soundpractice.net

Podcast: Real Time Claim Adjudication
Implementing Real Time Claim Adjudication may be a smart move for many medical practices. In this 20-minute podcast, Doral Davis-Jacobsen, Manager, Physician Services Consulting Unit Dixon Hughes, PLLC, defines the term, how the process of real time adjudication effects accounts receivable workflow, the challenges in implementing the program, keys to success in incorporating the process into the practice workflow, and the impressive impact on the financial performance of the practice.
Published: Mon, 10 Dec 2007 EST by admin@soundpractice.net

Podcast: Grow Your Practice from the Inside Out
Why is it that some practices have a flair for rapid growth?  It is a combination of good financial planning and terrific customer service that drives referrals.  In this 20-minute podcast, <strong>Judy Capko</strong>, author of the runaway best seller, <a target="_blank" href="http://shopmpm.com/Secrets_of_The_Best_Run_Practices.asp">Secrets of the Best-Run Practices</a> discusses elements of how patients rate their doctors, the most common complaints patients have about their physicians, the importance of office aesthetics, the use of technology for patients to better "connect" with their doctors, and the use of mystery patients or mystery shoppers in the medical practice.
Published: Mon, 05 Nov 2007 EST by admin@soundpractice.net

Podcast: Hot Issues for Hospitals – and What that Means for Physicians
Jennifer Bever, FACHE, the Director of Education for Sg2 discusses hot issues for hospitals and the impact of these issues on physician and physician practices. In this 20-minute podcast, Ms. Bever covers Medicare payment reductions and surgical services, pay-for-performance, projected physician workforce shortages, what makes physician-hospital partnerships successful, and very specific strategies on how physicians can work more effectively with hospitals. Jennifer Bever also discusses when and how physicians should "do it themselves."
Published: Tue, 09 Oct 2007 EST by admin@soundpractice.net