Speaker: Jed Beaulier, Practice Manager, Mansfield Family Practice
Speaker Bio: Jed Beaulier is currently the Practice Administrator for Mansfield Family Practice in Storrs, CT. In addition to being a former consultant for a safety and training company, Mr. Beaulier has over 15 years of experience in Practice Management, Occupational Medicine, and emergency care.
Webinar Description: All of us have had to deal with an upset patient in one way or another. Disruptive patients can be difficult with which to deal. The goal of this webinar is to provide understanding as to why patients can get upset, provide strategies to deal with the disruptive patient, provide safety considerations for other patients and staff. Even after a confrontation there are important considerations management staff must make regarding continued care for the disruptive patient, staff who was affected, and potential legal issues. After this informative webinar we hope that you have a fresh outlook on the disruptive patient and increased awareness of the safety of both your staff and patients.
Speaker: Brenda Brouillette, RN, BS, Savvy Marketing Solution, LLC
Speaker Bio: Brenda Brouillette RN, BS began her career in nursing prior to obtaining her Bachelors in Healthcare Leadership. At this pivotal point, her focus shifted towards marketing and strategic planning, where she has over 16 years of experience in the healthcare industry. Initially, she served as a physician relation’s specialist in a hospital healthcare system before emerging in the private sector of physician practices. In 2007 she established Savvy Marketing Solution. Combining her clinical background with the business development and marketing experience from a variety of healthcare venues, she brings an astute understanding and strong expertise in the niche of healthcare marketing and public relations.
Webinar Description: In today’s ever changing healthcare environment it is essential that physician practices understand what is necessary in portraying a solid image and building their practice. The objective is to have a program designed to enhance your marketing strategy, reach more potential customers, and help in attaining your business goals. This session provides a look at the patient’s journey with a medical issue to include all the touch points and opportunities for the physician’s office to engage. These journey’s touch points allows the practice an opportunity to enhance the experience and develop a loyal customer.
Speaker: Marilyn Kitchens, CPA | Senior Accountant, PB Mares
Speaker Bio: Marilyn’s primary focus includes business consulting services and performing tax preparation, review, and planning. She is currently involved with the firm’s development of medical practice consulting services to include practice benchmarking, overhead analysis and containment, information systems review and vendor selection, employee benefits and human resource policies, facilities planning, executive recruitment, and operations reviews.
Webinar Description: This webinar will focus on establishing a logical chart of accounts, tracking overhead, and report structure to best accomplish at-a-glance monitoring.
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